Business and System Administration and Support

Our Focused Application Support Team (FAST) offers remote, tailored solutions for validated production systems. Empower your focus on core business initiatives while we assure compliance and uninterrupted functionality. Expect quality-focused support, efficient issue management, adherence to procedures, and transparent metrics reporting.

FAST Overview

Are you operating in a regulated industry, responsible for the management and upkeep of both validated and non-validated business-critical systems in a production environment? Are you challenged with finding resources with the right combination of technical, quality, and process management skills coupled with the appropriate domain experience to support these key initiatives? If so, we can help.

We understand what it takes to properly support and maintain both validated and non-validated compliance-related systems across your enterprise. Our FAST program can be tailored to provide the following key benefits based on your specific support and maintenance needs:

System Maintenance

Our Focused Application Support Team (FAST) provides a proven, remote support solution to keep your systems running smoothly and in compliance.

Preventative Maintenance
Detailed metrics reporting for management visibility
Upgrade and patch management following internal standard procedures
Targeted training to improve system use based on metrics reporting output

Continuous Innovation

In a landscape that demands constant evolution, our service goes beyond routine maintenance and support. We provide a strategic framework that fosters a culture of ongoing improvement.

System configuration management with regular specification updates
Targeted training to improve system use based on metrics reporting output

Quality Support

Unlike traditional outsourced support solutions, our FAST program provides a dedicated staff with client-specific technical, quality, and process management skills combined with decades of expertise.

Quality-focused proven support governed by a client-specific service level agreement (SLA)
Experienced issue management, troubleshooting, timely response, and rapid ticket resolution
Dedicated named support specialist backed by a team of validation and deployment experts
Strict adherence to customer-specific quality procedures and internal processes.